Dr. Do graduated from dental school in New Jersey then moved to Texas after a one year general practice residency in California. He had followed Dr.
Leune’s startup thread on DentalTown since dental school. While working as an associate he witnessed first-hand many inefficiencies within the
practice and quickly gained interest in ways to improve the office systems.
“I thought to myself, 'This can’t really be the way a dental practice is operated.' I knew the support services would streamline the dental office so that employees and myself could focus on what’s most important, the patients and growing the business."
After practicing as an associate, Dr. Do decided to start his own practice by joining the Affiliate Program and benefiting from Breakaway Support Services,
“I thought to myself, ‘This can’t really be the way a dental practice is operated’. I knew the support services would streamline my dental office
so that the employees and myself, could focus on what’s most important, the patients and growing the business.” After joining the Affiliate Program,
Dr. Do’s practice was built from the ground up and the Support Services offered substantial relief throughout the process. The end product of Dr.
Do’s experience was a practice that completely resonated with his patients, through a homey feel and modern technology. Implementing Breakaway’s
Support Services was an easy process that added another layer of comfort and efficiency to his office. He wanted to know that the job of handling
daily tasks was being done without having to deal with the headaches of HR and training the staff himself.
“Calls are not missed, insurance is verified, confirmations are done, statements are sent. All of this means no headache.”
Breakaway Support brought increased efficiency to Dr. Do’s office. After hiring Breakaway to manage the phones, the first result he noticed was less
calls coming directly to his office, leaving time for his staff to focus on patient interaction without having to deal with overwhelming administrative
duties. The most impressive change he describes is consistent above average conversion rates and low missed call rates, “Calls are not missed,
insurance is verified, confirmations are done, statements are sent. All of this means no headache.”
“I just know that I’m doing it differently and more efficiently than everyone else. I broke even in the 2nd month of my start up and we just continue to grow.”
The valuable Support Services have boosted Dr. Do’s productivity and practice success, by answering incoming calls, verifying insurance and much more.
He explains, “I just know that I’m doing it differently and more efficiently than everyone else. I broke even in the second month of my start up
and we just continue to grow. The beginning of the third month I had to hire a second assistant because we were consistently booked out two weeks.
And in the fifth month I had to hire a hygienist because I hit a cap in my production because I couldn’t process all the new patients. I couldn’t
fit in same day treatment or any scheduled restorative work. So we’re growing pretty well.”