Dr. Gamboa graduated from The University of North Carolina at Chapel Hill Dental School. He enjoys the clinical side of dentistry, and could not imagine
himself doing anything else. After acquiring his practice he decided he needed help managing the growth and decided to use virtual staffing.
Additionally, he hoped to treat more patients while keeping the same number of employees, desired to shift the team's focus to patients,
and wanted to decrease accounts receivable via good insurance verification. With all this in mind, adding Breakaway’s Support Services was an
obvious choice for him.
“Our accounts receivable shrank, our schedules remained full and we are busier.”
Dr. Gamboa discovered Breakaway Practice and their Support Services through DentalTown. His reason for joining was straightforward. He explains, “our practice
tripled in the first full year due to expanded service mix and increased patient flow. I felt that we needed help managing our growth via virtual staffing.”
During the onboarding process for support services, he met with Breakaway’s onboarding manager to review his needs and decide how to utilize the inbound
and outbound services. By taking into account Dr. Gamboa’s expectations, Breakaway was able to customize their services to fit his needs. In Dr. Gamboa's
case, he needed a new computer server before going live with services. During the implementation process, Breakaway's IT Department worked with
Dr. Gamboa directly and explained which server was needed for what he was trying to accomplish. When the steps were completed, he reported “I have
a server that does the job, did not cost an outrageous amount and allows for the growth we anticipate in the next few years.”
“Breakaway has been instrumental in facilitating our growth. They know how to do their jobs and I don’t have to check on them to make sure they are doing what they are suppose to do. This has allowed us to focus on treating one patient at a time.”
Since using Breakaway’s support services, Dr. Gamboa has been able to continue growing his practice. This has been done by maintaining a full schedule
and decreasing account receivables, which increases collections. He describes how Breakaway Support boosted his practice productivity, “Our accounts
receivable shrank, our schedules remained full and we are busier.” In his words, the most impressive change he has realized by joining Breakaway is
“our scheduling is much better, which leads to more dentistry being produced/collected. It can certainly be supported with data.”
“The most impressive change has been our scheduling is much better, which leads to more dentistry being produced/collected. It can certainly be supported with data.”
By answering incoming calls, scheduling patients and through insurance support, Breakaway has freed up Dr. Gamboa and his staff’s time so they may focus
on other tasks they were otherwise unable to complete prior to implementing the Support Services. With the quality of care provided at Dr. Gamboa’s
practice and Breakaway on his team, the office runs more efficiently and patients continue to refer their families and friends.