Our professional scheduling staff can take all your calls or just your overload. Breakaway serves as an extension to your office and patients are treated
as though we are sitting in your practice. Callers will be greeted with your company name and a helpful, friendly voice, just as they are
when the phone is answered in your office by your team. We are able to customize to your systems and have the same access to your scheduling calendars. It
will be as if your staff automatically multiplies whenever the need arises.
Outgoing phone calls also play a big role in your practice. Confirming current appointments and scheduling new ones is important to avoid no-shows and
keep the schedule filled. Allowing Breakaway to assume responsibility these outgoing calls is another way to decrease the burden on in-house staff
and put more focus on excellent patient care.
Breakaway Practice receptionists are highly trained in answering phones and scheduling appointments for dental practices across the country. Receptionists
handle calls Monday - Friday 7am–7pm (CST) and Saturday 8am-3pm (CST), freeing the dental office to focus on patient care instead of daily phone
workload. While the average U.S. dental practice misses 32% of its new patient calls, dental offices supported by Breakaway miss less than 5%. This
can result in a significant increase in new patient flow as more calls are answered and more new patient appointments are booked.
Improve the efficiency of your customer service through telephone communications provided by our Breakaway phone service. With the help of our support
team, never worry about missing a call from a potential new patient or finding time to confirm scheduled patients. Our professional team can provide
the extra phone support you need to allow your team to focus on the most important aspect of your practice – your patients.
SCHEDULED AND CONFIRMED APPOINTMENTS PER DAY
MISSED CALL RATE COMPARED TO 32% NATIONAL AVERAGE, RESULTS IN ABOUT 40 NP MONTHLY PER PRACTICE