One of the largest areas of frustration for patients and dental staff alike revolves around patient accounts receivable. Staff can spin their wheels
chasing past due accounts, while phone lines can be flooded by upset patients calling about statements they received. And on busy days, staff
can be pulled in too many directions handling patients in the office, causing their collection efforts on past due accounts to be delayed.
Collecting money from your patients is a necessary, but delicate process. It is vital to stay on top of account receivables from a cash flow standpoint,
but billing miscommunications can also be detrimental to patient relationships. Our professional collection team at Breakaway can help take
the burden of collecting past due accounts and investigating billing disputes off your staff to allow them to focus on patient care and managing
Breakaway Practice has a dedicated team in place to manage past due patient accounts. Our team goes into the practice software and begins cleaning
up and making collection efforts on these receivables. Many times errors in patient ledgers and EOB processing result in incorrect balances
on patient accounts. Breakaway works to correct these inaccuracies so that the entire patient base has been “cleaned” from account errors.
Breakaway then creates an Online Payment Portal so patients and Breakaway staff can process payments from overdue accounts. Through a combination
of collection calls, emails, and mailed statements, Breakaway works to collect these funds for practices so dentists can focus on patient care.
Collections and billing disputes can interrupt the work flow in your office. Let the experienced members of the Breakaway Practice team help improve
the efficiency of your account receivables and cash flow, while giving you and your team more time to manage the day-to-day interactions with
your patients for excellent dental care.
IN ACCOUNT RECEIVABLE COLLECTIONS EACH MONTH PER PRACTICE
COLLECTION CALLS MADE EACH MONTH ON AVERAGE PER PRACTICE