Every missed call can mean a loss in revenue for your practice. If a potential new patient reaches voicemail instead of a live person during office
hours, chances are they will simply call someone else. There are also certain hours during the day when your phone lines are busier than others,
making it likely to miss calls during peak hours.
Each missed call is captured and reviewed by a Breakaway Practice Missed Call Scheduler whose sole duty is to return missed calls daily. We have
a specific way of tracking these calls and each missed call is returned up to 3 times (once each day) for 3 consecutive days, if needed, to
reach the caller. Your patients will appreciate the extra personal attention to their needs, returning their call even when they do not leave
We also handle voicemail. These are forwarded to a specific Breakaway Practice Scheduler's email address which is set up at the time of onboarding.
After listening to each call, the scheduler will review the patient’s chart for any placed notes and contact them to address their question.
Our goal is to return voicemails 2 hours from the time it is placed. This timely response to your patient’s concerns will improve your customer
service while avoiding miscommunications over scheduling appointments or other issues.
Communication with your patients is a crucial component of your dental practice. Let our professional team at Breakaway help bring your level of
patient care to a higher standard with our missed call and voicemail retrieval services. We can assure that every call coming into your office
is treated as a high priority, whether it is a new potential patient calling for general information or an existing patient calling to reschedule
their next appointment. Our phone team gives your in-house staff more time to focus on caring for your patients, leading to higher retention
and more revenue.
MISSED CALLS RETURNED MONTHLY ON AVERAGE PER PRACTICE
IN AVERAGE MONTHLY INCOME PER PRACTICE FROM RETURNING MISSED CALLS